Skip to Content

EFC Kreations — Returns & Exchange Policy

Last updated: 3 October 2026

At EFC Kreations, we want you to be happy with your purchase. Please read the following policy before placing your order.

1. Return / Exchange Window

For eligible ready-to-wear products, you may request a return or exchange within 7 calendar days of delivery.

The request must be raised within the 7-day period. Requests made after this period may not be accepted, except where required under applicable law.

2. Eligible Reasons

A return or exchange may be requested if:

  • You received a wrong product.
  • The product has a manufacturing defect or significant damage.
  • The product is materially different from the description or specifications shown on our website.
  • The product is missing an important component included in the product description.

For a wrong, defective or materially misdescribed product, EFC Kreations will arrange/cover the reasonable return shipping cost, subject to verification.


3. Change of Mind / Size Issue

For a change of mind or because the product does not fit as expected, an exchange or return may be considered subject to product eligibility and availability.

In such cases, the customer may be responsible for the return shipping cost.

Please carefully check the size, measurements, colour, fabric and product details before ordering.

4. Condition Required for Return

The product must be:

  • Unworn
  • Unused
  • Unwashed
  • Free from stains, makeup, perfume, odour or other marks
  • With all original tags, labels and packaging intact
  • In a condition suitable for resale

Products showing signs of use, washing, alteration, damage or missing tags may not be accepted.

5. Items Not Eligible for Return

The following are generally not eligible for return or exchange:

  • Products that have been worn, washed or altered
  • Products damaged after delivery due to customer handling
  • Products returned without original tags/labels where those tags were supplied
  • Customized or made-to-order products, except where the product is defective, incorrect or materially different from what was agreed
  • Products specifically identified on the product page as non-returnable, subject to applicable consumer rights

6. How to Request a Return or Exchange

Please contact EFC Kreations within 7 calendar days of delivery through our Contact Us details.

Please provide:

  • Order number
  • Product name
  • Reason for return/exchange
  • Clear photographs of the product
  • Photographs/video showing any defect or damage, where applicable

We may request additional information to verify the issue.


7. Verification

Once the returned product is received, EFC Kreations will inspect it to verify that it meets the applicable return conditions.

If the return is approved, we will process the applicable exchange or refund.

8. Refunds

Where a refund is approved, the eligible refund will normally be processed to the original payment method.

The refund will be initiated after the returned product has been received and approved following inspection.

Actual processing time may depend on the payment provider or bank.

9. Exchanges

Exchanges are subject to availability of the requested product/size.

If the requested replacement is unavailable, we may offer an alternative or an eligible refund, as applicable.

10. Damaged Package at Delivery

If the outer package appears seriously damaged at the time of delivery, please photograph/video the package before opening it and contact us as soon as possible.

This helps us investigate shipping-related damage.


11. Important

This policy does not limit any rights or remedies available to consumers under applicable Indian law. Where applicable law provides a consumer a remedy, that remedy will continue to apply.

Contact

EFC Kreations

Website: www.efckreations.in

Email: efckreations@gmail.com

Phone/WhatsApp: 9899256085